Refunds, Returns & Warranty
We are reasonable people, if you have a warranty claim or want to return a product, please email us at firstname.lastname@example.org or call us at +91 9417373826 and we will provide a solution.
30 days easy returns policy subject to the following conditions:
-The product must be returned without any scratches or damage.
-It must be returned in its original packaging.
-Must not be a sale item. All products on sale are non-refundable.
-Must not be a custom engraved product. No returns or exchange for custom engraved products.
All products have to be returned by the customer to the following address: Engraavepro, Plot No 134, Industrial Area, Phase 2, Chandigarh, India. All returns, exchange, and warranty claims will be processed after examining the claim and approval from us.
If you receive a broken/damaged product, or if the wrong order was shipped to you, we offer a free replacement of the same model and color, provided it is in stock. If the product is out of stock, we will offer store credit.
The refund process is subject to the following conditions:
-Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
-A shipping fee may be charged for refunds that do not fall under manufacturing defects.
-Your refund will be processed within 2 working days of receiving your product. Refunds are credited to your bank account and may take up to 3 days to reflect in your account. A credit applied to your credit card or other methods of payment may take an additional 7-10 days for the refund to reflect in your account.
-All sale items are non-refundable.
-All custom engraved products and non-refundable.
In case any refund/exchange claim is made after 14 days we reserve the right to grant partial refunds based on our discretion. To complete your return, we require a receipt or proof of purchase.
Refunds are only issued for products purchased directly from our website www.engraavepro.com. Returns and refunds of products purchased from re-sellers of our products must be addressed to the re-seller.
No refund claims can be made based on the color and texture of wood. The color and texture of wood grain will vary from product to product. This is the characteristic of all-natural products and it makes your product unique. The color of the products may vary according to the calibration of your screen.
We reserve the right to offer/deny refunds/exchanges for reasons not specified here as we evaluate each claim on a case to case basis.
All disputes are subject to Chandigarh jurisdiction only.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. We reserve the right to reject refund and exchange request for sale items.
Orders for non-customized products are shipped out within 2 working days. For custom engraved products, orders are shipped out after 2 days we receive an email confirmation for the design mockup sent to you.
Domestic shipping & delivery (INDIA)
Domestic shipping (India) is free. Delivery to metro cities takes 3-5 working days after we ship, non-metro locations take 7-9 working days. You will receive a tracking number for your package after your product is shipped out.
International shipping & delivery
We offer international shipping to most countries. International shipping rates are displayed during checkout. Delivery to Asia, North America, and Western Europe take 7-10 days*. Other countries will take 14 days*. You will receive a tracking number for your package after your product is shipped out. The customer is liable to pay any customs duty and local taxes applicable to the product.
We may not be held responsible for delay in delivery as soon as product leaves our premises to courier people.
*This is an estimated time. Actual delivery time may vary due to local factors including customs clearance.
For any queries, email us at email@example.com
Shipping charges and cash on delivery charges are not refundable.
We offer a 6-month warranty against manufacturing defects. Warranty will not cover damage from abuse, drops, and other impacts, exposure to moisture, and extreme temperatures.
All wooden products are prone to attracting mold and fungus in humid conditions. This is not a manufacturing defect and cannot be the basis of a return/exchange/warranty claim. Simply wiping away the mold with a clean dry cloth and keeping your wooden product in the sun will fix the mold/fungus issue. As a precaution, please store your wooden products in a dry airy place.
If you want to cancel your order for any reason, please send an email to firstname.lastname@example.org. Cancellation of orders for customized products will be subject to our approval. A refund for canceled orders will be processed within 3 days. It may take an additional 7-10 days for the amount to reflect in your account depending on your bank.